Privacy Policy

Universal DME Solutions respects your privacy and is committed to protecting the personal and health information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our website or submitting an eligibility request, you agree to the practices described here.

We may collect the following information when you interact with us:

• Contact details such as your name, phone number, and email address.
• Location information such as your state of residence.
• Insurance information you provide for eligibility review.
• Details about the orthopedic brace or support you are requesting.
• Technical information collected automatically, such as basic usage data.

We use the information you provide to:

• Review your insurance eligibility and explain potential next steps.
• Coordinate documentation and process qualifying orders.
• Communicate with you regarding your request and provide support.
• Improve our services and maintain the security of our systems.

We maintain reasonable administrative, technical, and physical safeguards designed to protect your information against unauthorized access, use, or disclosure. While no method of transmission or storage is completely secure, we work to keep your information confidential and handle health information in line with applicable privacy standards.

We do not sell your personal information. We may share your information with insurance providers, healthcare partners, and trusted service providers only as needed to review eligibility, coordinate documentation, and fulfill qualifying orders, or where required by law.

You may contact us to update your information or to request that we stop contacting you. If you submitted an eligibility request, you can ask about the status or removal of your information at any time.

If you have questions about this Privacy Policy or how your information is handled, please contact us at admin@universaldmesolutions.com or (847) 609-6789.